Terms & Conditions: Your Questions Answered
Curated by Dr. Guy Sandelowsky BVM BVS MRCVS
Start with woof@omni.pet - anything about our terms, an order or a product goes to the Customer Excellence Team first. If your complaint is about how we've handled your personal data and you're not satisfied with our response, you can escalate it to the Information Commissioner's Office at ico.org.uk/make-a-complaint.
Use the unsubscribe link in any message. You'll get a single confirmation text and nothing after that. If you've signed up to more than one Omni messaging programme, you'll need to opt out of each separately. For help, text HELP to the same number or email woof@omni.pet. Signing up is entirely voluntary and never a condition of buying anything. Message frequency varies, and your network's standard message and data rates apply.
Unless a code has been issued to you directly by our Customer Excellence Team, through your account, or by email, our discount codes are for new customers only and limited to one use per customer. We can modify, suspend, restrict or withdraw any discount code at any time without notice.
Yes. By agreeing to the Terms of Service you confirm you're at least the age of majority where you live, or that you've given consent for a minor dependant to use the site. Separately, the site isn't intended for anyone under 13 and we don't knowingly collect personal information from children. If you're a parent or guardian and think your child has given us their details, email woof@omni.pet and we'll delete them.
Prices can change without notice, and we reserve the right to correct typographical errors, inaccuracies and omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability - including after you've submitted an order. Where an order is affected by an error, we may change or cancel it and will contact you. Product photography is as accurate as we can make it, but colours render differently on every screen.
In limited circumstances, yes. We reserve the right to refuse an order and to limit or cancel quantities bought per person, per household or per order - including where the same account, the same card, or the same billing or shipping address is used repeatedly, and where an order looks like it's from a dealer, reseller or distributor. If we change or cancel your order, we'll try to reach you on the email address, billing address or phone number you gave when ordering.
By browsing the site or buying from it you agree to the Terms of Service, along with the policies referenced in them. The terms can be updated at any time by posting the change on the site, and continuing to use the site counts as accepting it - so it's worth a quick look before a large order. If you don't agree with the terms, you shouldn't use the site or the services.
omni.pet is operated by Omni Pet Limited, 1st Floor, 85 Great Portland Street, London W1W 7LT. The store runs on Shopify, which processes payments and hosts the checkout. Placing an order or using the site means you accept our Terms of Service and the policies they link to.
