For the protection of all our customers we don’t accept returns or resell products once they have left our warehouse. You can cancel an upcoming order up to 24 hours before it’s scheduled delivery date by email. After this point the parcel is locked for shipping and we are unable to cancel it or issue a refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on gift cards.
In the event of damaged goods, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.