FAQs - Vetline

How does Vetline work?
We offer all our customers access to our UK vet team for complimentary support and advice. To book your free appointment with one of our friendly vets, kindly use the top navigation bar on our website and follow prompts to ‘Vet Appointments’. On the call, you will have the option to use the video function, which can be useful to show the vet any particular areas of concern on your pet, though this is not mandatory.
When is the best time to speak to a Vet?
You’re free to book in whenever you’d like to but we highly recommend booking in before anything is wrong. That way you can get acquainted with our vet team and should something come up in the future, we have a normal baseline to compare it to.
I’d rather text chat online to your vets, is that possible?
Yes, our vets operate a chat service on our website and if you’d rather use this to ask a question rather than booking in an appointment, kindly click the floating chat button as your browse the site. Please note, we are only able to offer this service during hours the vets are online and this can vary week to week.
Do you have a Facebook group where I can see other vet questions that have been asked?
Yes, please visit (and join) our ‘Talk to a vet: Omni Pet’ Facebook group. We have a vibrant online community of pet guardians asking questions about their pets health and wellbeing that you are welcome to be part of.
What about my in person vet?
This service is not intended to replace your in person vet service. Though we will do our best to assist in whatever questions you have, certain conditions require in person examinations and care that our online service is not able to provide.
I have an emergency, should I go to my vet or book an appointment with you?
In case of any emergency, we always advise you to contact your in person vet right away as our service is not designed to replace this and we cannot guarantee instant appointments.