FAQs - Subscriptions
Curated by Dr. Guy Sandelowsky BVM BVS MRCVS
Choose your products and delivery quantity/frequency. Our supplements deliver every 1, 3, or 6 months. Our Food products are delivered every 2, 4, or 6 weeks. We’ll automatically send your order at your chosen interval. You can pause, skip, or cancel anytime from your account dashboard.
Subscribers enjoy: discounted prices on all products, free unlimited vet consultations, and the convenience of regular deliveries to make sure you never run out. Subscribers also earn extra Omni Rewards, which can be redeemed against products or upcoming orders.
Yes! Log in to your account to add or remove products, change quantities, or adjust your delivery schedule. Changes must be made before your next billing date.
No. You can cancel your subscription at any time with no penalties. We believe in earning your loyalty through quality, not contracts
All subscribers get unlimited access to our in-house veterinary team and canine behaviourists. You can ask questions about nutrition, health concerns, or behaviour - at no extra cost.
Yes, we have a taste-test guarantee. If your dog does not like our products you are entitled to a refund within 30 days of your original purchase.
