FAQs - Delivery

What delivery company do you use?
We work with a variety of delivery companies including Royal Mail, DPD, My Hermes. If you have a preference please email us at woof@omni.pet and we can try to help switch over to your preferred courier.
What if I’m not going to be in for the delivery?
The courier delivering your item will contact you directly via the email/mobile phone number provided with delivery updates. Please liaise with them directly if you know you won’t be in so they can reschedule, leave the item in a safe place or any other preferred option. If you’re expecting contact from the couriers and not had any, please check your junk folder and /or email as at woof@omni.pet for assistance.